Effective Date: March 1, 2026

Delivery and Property Liability
I understand that as a result of material delivery, damages may occur to my property. Any vendor contracted to deliver material on behalf of Mulch Mound LLC is not liable for any damages beyond the curb of the public road. This includes, but is not limited to, ruts, oil spots, driveway damage, or structural damage. I, the homeowner or agent, assume full responsibility for any damages incurred to my property beyond the curb, even if I am not home during the time of delivery.

Order Modifications and Cancellations
To ensure our delivery operations run smoothly and efficiently, the following policies apply to all orders:

• Customer Cancellation and Modification Window: Self-service order modifications and cancellations are not permitted within 48 hours of the scheduled delivery date. If you need to request a change or cancellation within this 48-hour window, you must contact our team directly. Approval of these late requests is not guaranteed and is granted solely at the discretion of Mulch Mound LLC.

Example: If your delivery is scheduled for Friday morning, you cannot log into your account and change or cancel the order on Thursday. You must call our team, and we will try to accommodate the request provided the truck has not already been routed or loaded.

• Modification Limits: To maintain efficient routing, order details can only be changed or modified by the customer once per order (provided the change is requested outside of the 48-hour window).

Example: If you realize you need delivery on Wednesday instead of Tuesday and make that update online, you cannot later change the date a second time to Thursday. Any further adjustments will require team approval.

• Refunds and Cancellations: All eligible customer cancellations and subsequent refunds are subject to review and will be granted solely at the discretion of the Mulch Mound team.

Example: If you cancel your order a week in advance, we will process a full refund. However, if you request a cancellation right as the driver is arriving at your property, a refund may not be granted, or a restocking/delivery fee may be deducted.

• Company Right to Cancel: Mulch Mound LLC reserves the right to cancel or reschedule any order at any time due to changes in driver schedules, weather conditions, or product availability, including within the 48-hour delivery window. In the event that Mulch Mound LLC cancels your order, a full refund will be issued.

Example: If a severe rainstorm makes it unsafe to operate heavy machinery, or if a delivery truck unexpectedly breaks down, we may need to push your delivery to the next available day or cancel the order entirely for a full refund.

SMS Terms & Conditions
By providing your mobile number and agreeing to receive text messages from Mulch Mound, you consent to receive messages from Mulch Mound directly about your order. Consent is given to Mulch Mound and is not given to, obtained by, or on behalf of any third party.

Message types: delivery date confirmations, driver arrival and delivery window updates, questions about material placement, follow-ups on delivery issues, and replies to questions you have asked us.

Message frequency varies based on your order activity, approximately 2 to 6 messages per order.

Message and data rates may apply.

Reply STOP to any message to opt out. Reply HELP for assistance, or contact us at sales@mulchmound.com or 513-982-4548.

Mobile phone numbers and SMS consent are never sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with service providers who help us deliver these messages, and those providers may not use it for any other purpose.

See our Privacy Policy at https://mulchmound.com/pages/privacy-policy